HRS Ltd is a New Zealand wholly owned and operated supplier of mathematics based technical software. HRS was founded by Dr Ray Hoare over 20 years ago and has since sourced and supplied a range of international technical software solutions for New Zealanders in various fields such as business, education, engineering, environmental work, science and statistics.

HRS currently has a team of six and operates on the principle that our people need to be knowledgeable in the fields in which our products are supplied in order to provide the best possible assistance and support to our customers. 

We welcome customer enquiries and are happy to help customers identify their software needs for their particular project or job to help them work effectively and more efficiently.

HRS supports New Zealanders throughout the country and prides itself as a Kiwi organisation helping Kiwis in technical and business fields for over 20 years.

Vision Statement:

Our Vision is to be ‘New Zealand’s Technical Software Source’.

Mission Statement:

To achieve our vision, we will make it our mission ‘To help our customers identify and utilise the best technical software solutions that will empower them to achieve their work projects more efficiently and effectively’.

Values Statement:

We value our customers and customers will judge our service on whether we are:-

• Friendly – Our customers feel happy to contact us because we are friendly and approachable.
  
  
• Supportive – Our customers feel that we have their best interests at heart and are genuinely interested in helping them with their work within the scope of our business.
  
  
• Knowledgeable - Our customers feel HRS staff are knowledgeable and they are confident in our ability to help them with our own expertise or access to expertise from our suppliers.
  
  
• Trustworthy – Ours customers know that they can count us and have total confidence in HRS.
  
  
• Kiwis helping Kiwis – Our customers value our service as local providers.

• Ray Hoare PhD - Owner of HRS and conducts onsite training and promotions of the products we sell. Ray can be contacted through the following email address, ray@hrs.co.nz.
• Ros Manderson / June Rice  - Both Rosalyn and June carry out most of the administration at HRS including handling orders. They both can be contacted via the following email address admin@hrs.co.nz.
• Leon Tepania MMS (with Distinction) - Leon looks after marketing at HRS. He can be contacted through the email address leon@hrs.co.nz.
• Bruce Raine MCMS (with Honours) - For Science and Engineering related any product enquiries, please contact Bruce by emailing bruce@hrs.co.nz.
• Glen Irving BMS (with Honours) - For Business and Statistics related product enquiries, please contact Glen by emailing glen@hrs.co.nz.
• Ahmed Shareef BEC (BECOM with First Class Honours) - Ahmed conducts the technical support function here at HRS and the maintenance of the website. Ahmed can be contacted via the technical support form or email address, support@hrs.co.nz.

HRS provides free on-going technical support for software purchased from us.  To obtain support, call us free on 0800 477 776 or email support@hrs.co.nz with a description of your technical problem and we will work with you until it is resolved.

We provide full support for customers on the latest version of software we supply and will try to assist if you have an older version, but this assistance may be limited, and we may recommend that you upgrade your software to the latest version.

For some products the supplier requires that you have active maintenance or a support contract before the supplier will provide support. In this case we do what we can, but we may not be able to resolve some problems without supplier input.

Upgrading to the latest software with active maintenance enables us to provide maximum assistance possible for your technical support queries.