When you buy STATISTICA you get FREE technical support from people who know the product and who know how to apply it. This includes help with installation issues, of course, but also help with applying STATISTICA to your particular problem.
Consulting on design of projects and creating reports may attract reasonable fees, but most times we can just put you on the right path to do it yourself, at no charge.
Sometimes people are proficient with a number of statistical analysis programs already, and just want a quick introduction to the program, with application to specific tasks. We will do this for $150 per hour, plus gst and expenses.